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The Limitations of Social Media: Why a Website Is a Must-Have

Date: 04 Mar 2023 | Author: Naim Zulkipli
The Limitations of Social Media: Why a Website Is a Must-Have


In today's digital age, having a strong online presence is crucial for businesses of all sizes. As more and more people turn to the internet for information and products, a company's online presence has become a vital component of its success. In his book “The Digital Marketing Handbook”, Robert W. Bly states, “Your website is your company's 24/7 marketing and sales representative, constantly providing information and services to customers around the world.

Social media pages, such as Facebook and Instagram, have become popular platforms for businesses to connect with customers and promote their brand. However, having a website is equally important. A website is a dedicated space that a company owns and controls, where they can provide comprehensive information about their products and services. As explained in the book “Marketing in the Age of Google, Revised and Updated” by Vanessa Fox, “Your website is your online storefront, your brand's digital hub, and the first place people go to learn about your company.

While social media pages can be useful for engaging with customers and building a following, they have limitations when it comes to presenting information and conducting transactions. A website allows a company to have a more professional and comprehensive online presence. In the book “Web Design for Developers”, Brian Hogan explains that, “A website is more than just a digital brochure. It's a platform that can be used to reach out to customers, sell products, and interact with your audience in a more meaningful way.

Therefore, it is crucial for businesses to have a website in addition to a social media page. The website can serve as a central hub for all online activities, providing a professional and comprehensive space for customers to engage with the brand. In the following sections, we will explore in more detail why a website is a must-have for businesses and the limitations of relying solely on a social media page.

Customization and Branding

Customization and branding are essential for any business that wants to establish its unique identity and stand out in a crowded market. A website offers a wide range of customization and branding opportunities that social media pages simply cannot match.

Branding, as Philip Kotler and Kevin Lane Keller in their book “Marketing Management” explain, “...is a powerful means of cultivating deep emotional connections between the company and its customers. A strong brand creates a distinctive image, inspires customer loyalty, and differentiates a company from its competitors.

A website allows businesses to create a distinct online presence that reflects their brand identity. From the layout to the color scheme, every design element can be tailored to create a consistent and cohesive brand image. The logo, fonts, and images used on the website can be carefully chosen to reinforce the brand and make it more recognizable to customers.

In contrast, social media pages are limited in their customization options. While some platforms do offer basic customization tools, businesses are still limited by the platform's design and functionality. As a result, social media pages can look generic and fail to reflect a business' unique brand identity.

Moreover, a website allows for greater control over the user experience. Navigation menus can be designed to help users find what they need quickly and efficiently. Custom forms and calls-to-action can be added to encourage user engagement and lead generation. Social media pages are limited in their ability to control the user experience, which can lead to frustration and a lack of engagement from users.

Ownership and Control

Owning and controlling a website offers many benefits to businesses that social media pages simply cannot offer. The first of these benefits is the ability to have complete ownership and control over the content and functionality of the website. Robin Houghton explains that owning a website means “you have total control over the branding, the user experience, and the content.” This is crucial for businesses who want to establish their own unique online presence and stand out from their competitors.

Another benefit of owning a website is the ability to monetize the site and generate revenue through advertising, e-commerce, or other means. This is not possible on social media pages, which are designed primarily for social interactions rather than commercial activities. As David Meerman Scott writes in his book “The New Rules of Marketing and PR: How to Use Social Media, Online Video, Mobile Applications, Blogs, News Releases, and Viral Marketing to Reach Buyers Directly”, “A website is your online property. It's the place where you can create a destination that people come to learn about you and buy from you.

In addition, owning a website allows businesses to gather valuable data and insights about their customers and their online behavior. This data can then be used to inform marketing strategies and improve the user experience on the site. Andrew Macarthy in his book “500 Social Media Marketing Tips: Essential Advice, Hints, and Strategy for Business” explains, “Your website analytics data provides you with a wealth of information about your customers, such as where they're coming from, what pages they're visiting, and how long they're staying.

Social media pages, on the other hand, are subject to the terms and conditions of the social media platforms on which they are hosted. These platforms can change their policies and algorithms at any time, affecting the reach and visibility of the content posted on them. In contrast, owning a website means that businesses have complete control over the content and can ensure that it is presented in the best possible way to their target audience.

Functionality and Features

Websites offer a vast range of functionality and features that are not possible on social media pages. One of the most significant advantages of having a website is the ability to customize and optimize its functionality to suit the specific needs of a business. This means that businesses can tailor their website to offer unique features that help them stand out from the competition and provide a more comprehensive and personalized experience for their customers.

For instance, an e-commerce website can offer features such as shopping carts, product search, and detailed product descriptions that help customers make informed buying decisions. Additionally, businesses can include interactive elements like customer feedback forms, live chat support, and appointment scheduling that enhance customer engagement and lead to higher conversion rates. Social media pages, on the other hand, have limited functionality and are primarily designed for social networking.

Websites can also offer businesses the ability to create a customer support system. This can include features such as live chat, ticketing systems, and forums. By providing a platform for customers to ask questions and receive support, businesses can improve customer satisfaction and reduce the workload on their support staff.

Search Engine Optimization

Having a website for your business can significantly improve your search engine optimization (SEO) efforts. With a website, businesses can optimize their content with relevant keywords, meta descriptions, and tags to increase their visibility on search engines. A website also allows businesses to create unique and valuable content, which can help attract organic traffic and improve their search engine rankings.

According to Search Engine Journal, 93% of online experiences begin with a search engine, making it crucial for businesses to optimize their online presence. Social media pages can be indexed by search engines, but they are limited in terms of optimization opportunities. A website, on the other hand, provides more control over the optimization process, allowing businesses to rank higher on search engines.

Businesses can use a website to create landing pages, which are specifically designed to target certain keywords and phrases, and drive more traffic to their site. Landing pages can be optimized with keyword-rich content, meta descriptions, and other SEO tactics, making them a valuable tool for businesses looking to improve their online visibility.

In addition to creating landing pages, businesses can also use their website to create a blog, which is another effective way to improve their search engine rankings. By regularly creating high-quality blog content, businesses can attract more organic traffic and establish themselves as industry thought leaders.

While social media pages can help increase brand awareness and engage with customers, they are limited in terms of SEO opportunities. By having a website, businesses can significantly improve their online visibility and attract more organic traffic. A website allows businesses to optimize their content with relevant keywords, meta descriptions, and tags, create landing pages, and establish themselves as thought leaders through a blog.

Integrating Social Media

Integrating social media with your website can help to enhance your online presence and increase engagement with your audience. Social media integration allows for the sharing of website content on social media platforms, which can drive traffic to your website and increase visibility. Additionally, embedding social media feeds on your website can provide fresh and relevant content, which can improve user engagement and increase time spent on your website.

According to marketing expert Ryan Deiss, “Social media shouldn't be a separate channel, it should be an integrated part of your entire marketing strategy, including your website.” By integrating your social media pages with your website, you can create a cohesive online presence that reflects your brand identity and values.

For example, businesses can add social media buttons to their website that allow users to easily connect with their social media pages. This can increase the reach of your social media content and provide another avenue for customers to engage with your brand. Additionally, businesses can create landing pages on their website specifically for social media campaigns, which can provide a more targeted and personalized experience for social media followers.

While social media pages are limited in terms of design and functionality, a website can provide a more customizable and interactive experience for users. By integrating social media with your website, businesses can take advantage of the benefits of both platforms to create a comprehensive online presence that reflects their brand identity and engages their audience.


Hence, while social media pages are valuable for businesses, they should not be the sole platform for online presence. The limitations of social media pages can be overcome with the use of a website. A website allows for greater customization and branding opportunities, provides businesses with ownership and control, offers a wide range of functionality and features, improves search engine rankings, and enables integration with various social media.

To effectively utilize both social media and a website, businesses should aim to create a cohesive online presence. For example, they can use social media to direct traffic to their website and provide a more in-depth look at their products and services. Additionally, businesses can use their website to showcase their social media pages and provide a seamless experience for their customers. By utilizing both platforms, businesses can increase their online visibility and enhance their brand identity.

If you're a business owner looking to establish or improve your online presence, consider consulting a web development business to create a website that complements your social media pages. As Steve Krug, author of “Don't Make Me Think: A Common Sense Approach to Web Usability”, once said, “Good design is not about making things look pretty; it's about creating an interface that is easy to use and that accomplishes the user's goals.” A well-designed website can help you achieve your business goals and attract more customers.

In conclusion, having a website in addition to a social media page is a must-have for businesses that want to establish a strong online presence. By overcoming the limitations of social media pages and utilizing the benefits of a website, businesses can enhance their brand identity, improve search engine rankings, and increase their online visibility. So, if you haven't already, consider creating a website to complement your social media pages and take your business to the next level.

Category: Website

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